Beraka Soft / Services

Software and ICT services by Beraka Soft

Software and services only. We build, integrate, host and advise; we do not supply or install hardware.

AI assistants & chatbots

Assistants that answer on WhatsApp, web and in-app

Conversational assistants grounded in your own data, so the answers come from your prices, balances, stock and policies rather than a generic model’s guesswork. They handle the routine questions in the language the customer writes in and hand the rest to a person with the context attached.

  • Grounded answers — Connected to your systems, so replies reflect real records, not invented ones.
  • Where customers already are — WhatsApp, a website widget, or embedded inside your own application.
  • Handover, not dead ends — Escalates to your team with the full conversation and the detected intent.
  • Reviewable — Every conversation logged, so you can see what was asked and what was answered.

Best for: Teams drowning in repeat enquiries: is it in stock, what do I owe, are you open.

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Custom software & integration

Line-of-business systems, and the joins between them

Software built to how your business actually runs, and integrations that make the systems you already have talk to each other: documents read into your ERP, orders flowing from one system to the next, payments and mobile money wired in.

  • Custom applications — Web and mobile line-of-business systems, scoped to the workflow rather than the other way round.
  • Integrations & APIs — Connecting accounting, payments, messaging and legacy systems that were never meant to meet.
  • Document intelligence — Invoices, delivery notes and forms read automatically and posted where they belong.
  • Delivered, then supported — Hosted, monitored and maintained by the team that built it.

Best for: Organisations whose processes no longer fit an off-the-shelf tool.

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ERP systems & business automation

Accounting, stock, payroll and compliance on ERPNext

ERPNext implemented and customised locally, so accounting, stock, payroll and ZIMRA compliance run on one open-source system with no per-user licences in scarce USD — and the routine work between departments automated instead of re-typed.

  • Implementation & rollout — Chart of accounts, stock, HR and payroll configured for how you trade, with your data migrated in.
  • Customisation — Frappe apps, custom doctypes and print formats for the parts of your business ERPNext does not cover out of the box.
  • ZIMRA fiscalisation — Invoices signed and submitted to FDMS from inside the ERP through bFiscal.
  • Dashboards & automation — Reports, approvals and reminders that run themselves, so month-end is a report, not a project.

Best for: Businesses outgrowing spreadsheets, or paying licence fees for an ERP they barely use.

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Cloud hosting & managed IT

Hosting, backups and monitoring, managed remotely

We run the systems so you do not have to: deployment, hosting, backups you can restore from, monitoring that pages a person, and updates applied without a shop losing a day. Delivered remotely, with no hardware to buy or install.

  • Hosting & deployment — Your systems run on infrastructure we size, secure and keep current.
  • Backups that restore — Scheduled, off-site and tested, because an untested backup is a hope.
  • Monitoring & response — Uptime, errors and capacity watched, with someone answering when they move.
  • Managed email & domains — Business email, DNS and certificates handled as part of the service.

Best for: Businesses that want their systems looked after without hiring an IT department.

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ICT advisory & security

Systems review, roadmap and practical hardening

The advisory side of the business: an honest look at what you run today, what to fix first, and how to get there. Access control, data-protection readiness under Zimbabwe’s Cyber and Data Protection Act, and hardening that fits a real budget. Software and advice only; we do not supply or install hardware.

  • Systems review & roadmap — What you have, what it costs you, and a sequenced plan for what to change.
  • Security & access — Roles, least privilege, two-factor authentication and the audit trails to prove it.
  • Data-protection readiness — Policies, registers and breach procedures that satisfy the regulator and your customers.
  • Vendor & project oversight — An independent technical eye on quotes, contracts and deliveries from other suppliers.

Best for: Organisations whose systems have outgrown spreadsheets and off-the-shelf tools.

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Also on the record

Call +263 718 766 766 · WhatsApp wa.me/263718766766 · info@berakasoft.com